It is very important to us that you have a pleasant shopping experience, and that you are completely satisfied with your Helen Ficalora purchase. If for any reason you are unhappy with your purchase, we will accept a return or exchange of unused full-priced merchandise within 30 days from purchase date. All engraved products are final sale and cannot be returned or exchanged. Refunds will be credited to the original form of payment. To receive a full refund or exchange, the merchandise must be returned in the same packaging and condition in which it was received. We will not accept merchandise that has been worn, used or not in it's original packaging. In such cases the merchandise will be returned to the customer. To initiate the return process please call 877 754 2676 or email us at customerservice@helenficalora.com include your name, order number, order date and which product(s) you would like to return. If your shipment appears to be damaged, please notify us within 3 days by emailing customerservice@helenficalora.com. Shipping and handling charges are non-refundable. The customer is responsible for the cost of the return shipping.