FAQ
Can I modify my order?
Yes, if your order has not shipped you can modify your order by calling us at 1 (877) 754-2676 or emailing us at info@helenficalora.com.
Can I ship my order internationally?
Yes, we ship internationally. We only accept international orders over the phone 1 (877) 754-2676 or by emailing us at info@helenficalora.com. There are additional duties, tariffs and shipping fees applied for international orders.
What payment methods does helenficalora.com accept?
We accept Visa, MasterCard, American Express, Discover, Diners Club, Shop Pay, Apple Pay, Google Pay, PayPal and Amazon Pay..
Can I use more than (1) form of payment?
We only accept one form of payment per order at this time. If you have a gift card or discount code you can use that along with an additional form of payment.
Does Helen Ficalora ship to multiple addresses for the same order?
We currently ship to one address per order. If you would like to ship to multiple addresses please place multiple orders with different shipping addresses.
What is the shipping fee and delivery timeline?
We offer free FedEx ground shipping which arrives in 1-5 business days. We also offer FedEx 2 Day shipping for $25 which arrives in 2 business days and FedEx Priority Overnight for $45 which arrives in 1 business day.
How can I check the status of my order?
After placing your order you will receive email updates that include your tracking number and a link to track the status of your order. You can also create an account at https://helenficalora.com/account/register using the name and email on your order to see your order history. If you already have an account you can login at https://helenficalora.com/account/login. If you need additional assistance with your order you can call us at 1 (877) 754-2676 or email us at info@helenficalora.com.
Where does Helen Ficalora ship to?
We ship online orders to the United States and Canada. We ship internationally to all other countries via phone orders which can be placed by calling us toll free at 1 (877) 754-2676 or by email at info@helenficalora.com.
What do I do if I ordered the wrong size?
If you purchased the wrong size call us at 1 (877) 754-2676 or email us at info@helenficalora.com and we will assist you with exchanging your item for the right size.
My tracking number says it was delivered, but I can't find my package. What should I do?
If your package’s tracking status says it was delivered but you can’t find it, go to FedEx’s tracking page and follow these steps:
- Enter your tracking number or reference number.
- Select Manage Delivery, then Report Missing Package. (If you aren’t logged in to a FedEx account, you’ll be asked to enter the original delivery address of your package. Enter that info, then click Continue.)
- Confirm that you’ve checked everywhere the package might have been left by clicking Yes.
- Enter your contact information, including your name, phone number, and email address (optional).
- Tell us your preferred method of contact—text or email—and confirm that it’s okay for us to contact you.
- Click Submit, and you’ll receive a case number assigned to your report.
- Click Done. FexEx will contact you as soon as possible to help locate your missing package.
Where does my order ship from?
We ship from our stores located in New York and Chicago. Orders are shipped from the location that is closest to your shipping address.
How do I find my order number?
Once you make a purchase, you will find the order number on your confirmation page, in your email and on your account page https://helenficalora.com/account.
Can I change my address after ordering?
Yes, if you order has not been shipped, you can change your address by contacting us at 1 (877) 754-2676 or emailing us at info@helenficalora.com.
How can I track my order?
Enter your tracking number at https://www.fedex.com/en-us/tracking to track your order. Your tracking number will be in your shipping confirmation email.
What is your return policy?
If for any reason you are unhappy with your purchase, we will accept a return of unused full priced merchandise within 30 days from purchase date. All engraved products are final sale and cannot be returned. Refunds will be credited to the original form of payment. To receive a full refund, the merchandise must be returned in the same packaging and condition in which it was received. We will not accept merchandise that has been worn, used or not in it’s original packaging.
What is your exchange policy?
If for any reason you are unhappy with your purchase, we will accept a exchange of unused full priced merchandise within 30 days from purchase date. All engraved products are fine sale and cannot be exchanged. To receive a full exchange contact us by phone 1 (877) 754-2676 or email info@helenficalora.com.
How do I start an online return?
To initiate the return process please call 1 (877) 754-2676 or email info@helenficalora.com include your name, order number, order date and which product(s) you would like to return.
How much is the return shipping fee?
Customers are responsible for the cost of the return shipping. Hence, the shipping fee will be determined by the shipping service you choose to send your package in.
When will I receive my refund?
Refunds will be credited to the original form of payment. As soon as we receive your return we will process it and issue a refund which can take 3-7 business days to show on your credit card or bank statement.
What if I mistakenly returned the wrong item?
We can assist you with reordering the item(s) that was mistakenly returned or you can place a new order on our website helenficalora.com and you will receive free shipping.
How do I take care of my jewelry?
Helen Ficalora jewelry is made out of real solid 14K gold. It is important to clean and take care of your gold pieces. To clean gold jewelry, use a solution of warm water and detergent-free unscented soap with a soft non abrasive brush. Repeated and prolonged exposure to chemical products can harm gold jewelry. We recommend customers to remove jewelry when gardening or using cleaning products to reduce damage. When you are not using your jewelry, always store your gold pieces in soft cloth bags, or the original box to help prevent scratches.
How and where is the jewelry made?
Helen Ficalora’s jewelry is made in New York. Every piece is made out of solid 14k gold, 18k gold, or solid sterling silver. Every diamond and gemstone is 100% real and natural. Helen Ficalora does not use any plating or imitation materials.
Are Helen Ficalora diamonds conflict-free?
Yes, Helen Ficalora uses ethical conflict free natural diamonds.
Can I order a custom piece?
Yes, please contact us at 1 (877) 754-2676 or at info@helenficalora.com to order a custom piece.
Can I have my order gift-wrapped with a gift receipt?
Yes, we include complimentary gift wrapping, gift notes and gift receipts.
Does Helen Ficalora offer gift cards?
Yes, gift cards can be purchased at https://helenficalora.com/products/gift-card.
Can I include a personalized gift message with my purchase?
Yes, we offer complimentary gift messages that are handwritten on embossed gold foil cards. Please write your gift message in the notes section while placing your order.
How are refunds processed?
All refunds are processed to the original form of payment and can take 3-7 business days to show up on your credit card or bank statement.
Will I be charged duties, taxes and any other fees?
Yes, customers will be charged all local, state, county and federal taxes on domestic shipments and all duties and tariffs on international orders.
How do discount codes work?
Add your discount code at checkout and it will be applied to your order.
Is my payment information secure?
Yes, your payment information is safe and secure. We use encrypted data and are PCI compliant.
What is Helen Ficalora's Privacy Policy and How Is Data Used?
Our Privacy Policy can be viewed at https://helenficalora.com/pages/privacy-policy.
How do I determine ring size?
Ring sizing charts can help you determine your size. We can assist you by calling us at 1 (877) 754-2676 or by email at info@helenficalora.com.
Do your necklaces come in different lengths?
Yes, a necklaces length is determined by the size of the chain. Chains come in sizes ranging from 16” to 36”.
Do your bracelets come in different sizes?
Our bracelet chain comes in one size that can be adjusted to fit most wrists.
Does Helen Ficalora offer engravings?
Yes, we currently offer engraving on most of our charms and pendants.
How long does an engraving take?
It takes 1-3 business days for an engraving to be completed.
Can I return my engraved item?
All engraved products are final sale and cannot be returned or exchanged.
Can I send a piece back for engraving?
If you would like to engrave a piece you already own there will be an additional engraving fee as well as shipping and handling costs. Please contact us at 1 (877) 754-2676 for assistance.