FAQ
When will my Cyber Monday order arrive?
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We offer complimentary FedEx Ground shipping on all US orders. To ensure your gifts arrive in time for the holidays, we recommend ordering early. Expedited shipping (2-Day and Overnight) is available at checkout for last-minute gifts.
Does jewelry bought on sale come in a gift box?
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Yes! Every single order—including Cyber Monday sale items—arrives in our signature pink Helen Ficalora jewelry box finished with a golden bow. It is ready to gift the moment you open the package. No extra wrapping required.
Is the jewelry solid gold or plated?
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All Helen Ficalora chains and charms featured in the Cyber Monday sale are crafted from authentic solid 14k gold (available in Yellow, White, or Pink). We do not sell gold-plated or vermeil jewelry, so you can trust that your gift will not tarnish or fade over time.
What is the return policy for Cyber Monday items?
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We want you to love your purchase. Full-priced and sale items (excluding engraved pieces) can be returned or exchanged within 30 days of purchase. Please note: Any item that has been customized or engraved is considered Final Sale and cannot be returned.