Returns & Exchanges

Return Policy

It is essential to us that you have a seamless shopping experience and are completely satisfied with your Helen Ficalora jewelry. If you are unhappy with your eligible items, you have 60 days from the purchase date to return them for a refund to your original form of payment.

Once your returned item is received at our store, refunds will be processed within 7 business days.

Eligibility & Condition

To qualify for a standard return, merchandise must meet the following criteria:

• Items must be returned in their original packaging.
• If a piece breaks due to normal wear and tear within the 60-day window, we will gladly accept the return or exchange.
• Otherwise, items must be unused and in the same condition in which they were received. Merchandise damaged through customer misuse will not be accepted and will be returned to the sender.

Return Shipping

The customer is responsible for return shipping costs. Original shipping and handling charges are non-refundable.

Exchange Policy

If you prefer a different piece or size, you have 60 days from the purchase date to request an exchange for any eligible, standard merchandise returned in its original packaging.

Free U.S. Exchange Shipping

We are pleased to offer free exchange shipping for orders shipped within the United States. We will cover the outbound shipping cost of your newly exchanged item. Note: You are still responsible for the initial return shipping costs to send the original item back to our store.

International Exchanges

For our international clients, the customer is responsible for all shipping costs associated with an exchange, including shipping the original item back to the store and the outbound shipping of the new item.

Engraved & Custom Jewelry

Due to the highly personalized nature of customized pieces, special rules apply.

Engraved Items

Any items with engraving are not returnable and cannot be exchanged. If you change your mind regarding a customer-requested engraving, we are unable to accept the return.

Custom Products

Custom designs are final sale. Specifically, the following items are completely non-returnable and non-exchangeable:

• Script Name Charm
• Letter Name Chain

Company Mistakes

We stand firmly behind our craftsmanship. If there is a mistake with your engraving or custom piece made by our team, we will correct the error free of charge.

Items Damaged in Transit

If your shipment appears to be damaged upon arrival, please contact us within 3 days of delivery by emailing info@helenficalora.com so we can swiftly resolve the issue.

How to Start a Return or Exchange

To initiate the process, please contact our customer care team with your name, order number, order date, and the specific items you wish to send back.

Important: When packaging your items to ship back to our store, please ensure you include your order number and a copy of your receipt inside the package along with the merchandise you are returning or exchanging.

Frequently Asked Questions